Privacy Policy

The protection of your personal data is important to us. We process personal data carefully, responsibly, and in accordance with the Swiss Federal Data Protection Act (FADP/nDSG) and – to the extent applicable – the General Data Protection Regulation of the European Union (GDPR).

1. Responsible Body

Company: Compando.ch GmbH
Address: Lorrainestrasse 12, 3013 Bern, Switzerland
E-Mail: [email protected]
Website: http://www.compando.ch

2. Which Personal Data We Process

We process the following categories of personal data in particular:

Master and Contact Data

First name, last name, address, date of birth, language, nationality (if necessary)
Phone number, e-mail address, correspondence address

Inquiry and Consulting Data

Information on insurance, pension, or financial needs
Existing solutions or contracts, household or family situation
Professional information, wishes, goals, preferences, meeting notes

Note: Within the scope of insurance and pension consultations, data may be collected that is considered particularly sensitive (e.g., health references for health or disability insurance). The processing of such data takes place exclusively on the basis of your express consent or a legal basis.

Mediation and Contract Data

Offers, policy information, contract status, correspondence with product providers

Technical Data

IP address, browser type, device data, operating system, date and time of access
Usage data of the website, cookies, and similar technologies

3. Purposes of Data Processing

We process personal data in particular for the following purposes:

Operation, security, and optimization of our website
Provision of comparison and information services
Contacting and processing inquiries
Advising customers and analyzing needs
Obtaining and creating offers, mediation of insurance and financial solutions
Forwarding inquiries to suitable partner companies or registered intermediaries
Quality control, marketing, and communication (to the extent permitted)
Fulfillment of legal or regulatory obligations
Assertion, enforcement, or defense of legal claims

4. Legal Basis

Where necessary, we base processing on the following foundations:

Consent (obtained separately and voluntarily, revocable at any time)
Initiation or fulfillment of a contract
Legal obligations
Legitimate interests (efficient business management, security, customer care, permitted direct marketing)

Important: Consents are always obtained separately and voluntarily. You can revoke consent at any time with effect for the future ([email protected]).

5. Contact Forms / Inquiries

When you send an inquiry via our website, we process the data you enter to review your request, for contacting, consulting, quoting, mediation of suitable solutions, and for general customer care.

By submitting an inquiry and agreeing to the privacy policy, you agree that Compando.ch GmbH may process your inquiry, contact you, and – as far as necessary for the desired service – forward data to suitable insurance companies, cooperation partners, or FINMA- registered intermediaries.

6. Cookies / Tracking / Analysis / Advertising

Our website may use cookies, pixels, tags, or similar technologies for functions, usage statistics, content improvements, reach measurement, marketing optimization, and interest-based advertising.

The following third-party services may be used:

Google Analytics 4 – Usage analysis
Google Ads / Google Tag Manager – Marketing measurement
Meta Pixel (Facebook / Instagram) – Reach measurement and advertising
LinkedIn Insight Tag – B2B marketing measurement

For non-essential cookies (tracking, marketing), we obtain your consent before setting the cookies via our cookie consent banner.

You can revoke consent at any time via the cookie settings or deactivate cookies via your browser.

7. Disclosure to Third Parties

Personal data may – as far as necessary and permissible – be passed on to the following recipients:

Insurance companies, health insurance funds, pension funds, banks or financial service providers
Qualified intermediaries, brokers, or FINMA-registered cooperation partners
IT, hosting, and cloud service providers
CRM, communication, and marketing service providers
Fiduciaries, legal advisors, or audit firms
Authorities or courts in the event of a legal obligation

Disclosure takes place exclusively in connection with your inquiry, a desired consultation, quoting, mediation, contract support, or legally required processes.

Recipients process data either on their own responsibility or as data processors according to our instructions. When data is passed on to independent third parties, their data protection provisions also apply.

Newsletters and advertising communication only take place with the corresponding voluntary registration or as far as permitted by law.

8. Data Transfer Abroad

Recipients of personal data may also be located outside of Switzerland. If data is transferred to states without an adequate level of data protection, we ensure appropriate protection in accordance with the FADP/nDSG through suitable guarantees (e.g., EU standard contractual clauses).

9. Retention Period

We store personal data only for as long as is necessary for the stated purposes:

Contact and inquiry data: usually up to 2 years after the last contact
Contract and policy data: up to 10 years after the end of the contract
Application documents: up to 6 months after completion of the procedure (without express consent)
Technical log data: usually 90 days

10. Data Security

We take appropriate technical and organizational security measures (including TLS encryption, access controls, regular security updates) to protect personal data from loss, misuse, manipulation, or unauthorized access.

11. Automated Decisions / Profiling

As far as algorithms for needs analysis, product recommendations, or comparison displays are used on our platform, we inform you about this in accordance with applicable law.

No fully automated decisions are made that have legal effect without human involvement.

12. Rights of Data Subjects

Within the framework of applicable law, you have the following rights:

Information about processed personal data
Correction of incorrect data
Deletion of data, as far as permissible
Restriction of processing
Objection to certain processing
Data disclosure or data portability, as far as provided for
Revocation of granted consent with effect for the future

To exercise your rights, please contact us by e-mail at [email protected].

You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC/EDÖB).

13. Changes to this Privacy Policy

We may adjust this privacy policy at any time. The current version published on our website applies.

Stand: April 2026